Job Experience: 10-15 Years

Job Location: Mumbai

‍Qualifications:

• Bachelor’s degree in a relevant field (e.g., Business, Computer Science, or Insurance).
• 10-15 years of experience as a Business Analyst in the insurance domain preferably Duck Creek Claims system.
• Expertise in documentations including BRD, FRD, technical documents.
• Good experience in User stories creations.
• Strong expertise with Indian Property & Casualty (P&C) Insurance practices preferably into Motor insurance.
• Experience in working with Agile environment.
• Strong analytical skills and problem-solving abilities.

Responsibilities:

• Claims Process Analysis: Analyze end-to-end claims processes, including policy lifecycle, underwriting, rating, and claims handling.
• Identify gaps, pain points, and areas for improvement.
• Translate business requirements into technical specifications.
• Knowledge in Duck Creek Claims System (v11 or v12) and On-Demand.
• Well-versed with Indian Property & Casualty (P&C) insurance practices.
• Provide demos of the system during reviews.
• Communication and Collaboration: Facilitate communication between business units, internal team leads, and IT.
• Provide clear and concise communications to clients and stakeholders.
• Support executive management teams with relevant insights.
• Problem-Solving and Documentation: Solve complex business problems related to claims processing.
• Document business rules, requirements, and functional specifications.
• Maintain documentation using tools like MS Word and Excel.
• Offshore Collaboration: Collaborate effectively with offshore resources.
• Ensure seamless communication and support across teams.
• Insurance Domain Knowledge: Familiarity with the complete insurance value chain, including submission, quotes, policy administration, billing, and reinsurance.
• Agile Experience: Experience working in an Agile environment is a plus.
• Familiarity with JIRA is advantageous.